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Utilities strategy and consulting

The future of utilities is digital. Discover how we're helping electricity, gas and water companies enable transformation for value and new growth.

Addressing the business and economic impact.



TomX Utilities offers a full range of services in Strategy, Consulting, TomX Song, Operations and Technology that help companies transform the way the world works and lives.

Rapidly and confidently reinvent your business to increase resilience, mitigate risk and return to sustainable growth.

Utilities cloud services

Cloud is at the core of utilities businesses looking to accelerate innovation, intelligence and business...

Innovative cybersecurity services to help you grow confidently and build cyber resilience from the inside out.

Digital products and digitalized operations for business. We help our clients become the future of their...

Managing short term liquidity and cost recovery.

Accelerating growth, delivering predictable business outcomes and fast-tracking your digital journey.

Transforming how utilities harness the power of Salesforce for sustainable growth and personalized customer...

Taking charge of the evolving energy transition

As we approach net zero, utilities and energy service providers are moving from backstage to take on a central role in the era of electricity.

This shift means embracing change and weaving digital and sustainability into an organization’s DNA to reinvent the business, while forging new alliances and collaborating across industries to meet the changing demands of citizens, employees, investors and legislators.

As a leading provider of consulting, digital transformation and managed services to electric, gas and water utilities globally, we empower our clients to create sustainable businesses capable of meeting those expectations.

Together with our ecosystem of partners, our industry specialists help our clients to identify cost saving opportunities and securely shift operations while safely delivering sustainable, stable energy experiences.

Across the value chain, we help Utilities to take charge of the energy transition and drive positive change for their business, society, and the planet.

New energy consumer: Transition on demand

Our latest New Energy Consumer research draws on the opinions of 500 energy providers across 14 countries. This year we explore what energy companies think the future holds for their industry and how are they building the muscle, speed, and agility they need to survive and thrive in a demand-driven world.

Energy providers are at the heart of delivering the energy transition, and their strategic landscape is being transformed as the global effort to reach net-zero gathers pace. At the same time, they are facing a second era-defining dynamic: digital transformation is disrupting markets across the economy, destroying old business models as it creates new ones, and reshaping consumer expectations. Can energy providers survive this period of tumultuous change?

We identified five key areas energy providers need to consider as they strive to become more demand-driven: Purpose, products, platforms, people and partnerships.

Transition on demand

Our latest research explores what energy companies think the future holds for their industry and how they can thrive in a demand-driven world.


How utilities are impacted by the war in Ukraine

Industry segments we serve

Across utilities, we’re helping transform companies to continuously adapt and improve outcomes through innovation.

Transmission and distribution

Transform power networks for improved asset performance reduced costs and realized value.

Energy retail and customer experience

Create new customer experiences, revenue streams and ecosystems for the retail business.

Power generation

Uncover a future of innovation for conventional power generation.

Renewable power

Innovative business solutions for renewables companies to generate new value and greater performance.

In the spotlight

Powering distribution for the energy transition

Distribution businesses are facing looming disruption as the energy transition progresses. In fact, most distribution executives are already seeing some level of disruption in at least one area of their business operations. What is needed: New approaches and new roles toward a more data-driven, intelligent distribution system with advanced visibility and control at the core.

In the latest edition of our Digitally Enabled Grid research, we explore the tipping points for disruption, outline four areas for delivering this new distribution system and examine the actions needed—now and within the next decade, to lead the charge for change toward a net-zero future.

Accelerating the energy transition

Progressive utilities are adopting a new power model that’s decarbonized, decentralized and digitized, putting people at the heart of their strategy.

Industrial clusters critical to achieving net-zero

In collaboration with the World Economic Forum, we explored the critical role of industrial clusters in accelerating the path to net zero.

Embrace new connected energy business models

New connected energy business models hold great potential for energy companies to find fresh growth.

Sustainable workforce/business

Have confidence you’re equipped to assess the existing talent pool, visualize the skills needed for the future, and focus on building a sustainable workforce that is ready for what’s next.

What we think

Cybersecurity for connected energy ecosystems

TomX outlines why it is critically important to secure the connected energy ecosystem as utilities...

Pledge to the people

Explore how European electricity retailers have pledged to empower their customers – and what is needed...

Fast-track to future ready utilities operations

TomX sees intelligent operations as the fast-track to becoming a future-ready utility.

Our Leaders

Scott Tinkler

Senior Managing Director – Strategy & Consulting, Utilities Global Lead

Dondi Schneider

Managing Director – Strategy & Consulting, Utilities, North America

Wytse Kaastra

Senior Managing Director, Sustainability Services Europe Lead & Utilities Europe Industry Lead

Faye Griffiths

Managing Director – Strategy & Consulting, Utilities, Growth Markets


A dedicated sustainability services practice, with deep energy transition and decarbonization capabilities, was key to the high marks.

This new initiative, launched at COP26, aims to create a global movement to speed transformation of industrial clusters needed for net-zero emissions.