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Healthcare consulting

Improving access, experience and outcomes with tech + human ingenuity.

MOUNT SINAI HEALTH’S TRANSFORMATION TO CLOUD

A cloud-first approach to advance innovation

Humanizing Healthcare

We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.

People need access to convenient, equitable and affordable care no matter where they live. In this era of personalized and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalized experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.

We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalized services across channels, and improve the quality of care and therapeutics.

Together with the world's leading healthcare payers, providers and public health entities, we are putting humans at the true center of care to improve healthcare experiences for all.

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What’s new in Health

Focusing on what matters most in healthcare: People

TomX talked to Rick Evans, chief experience officer at NewYork-Presbyterian, about how he is helping to bring greater humanity to patient experience.

Will health systems lead the way or lose the edge?

Between where the market is pushing them and how rapidly technology is advancing, health systems are on the cusp of a whole new transformation.

Digital adoption: Reaction or revolution?

TomX’s latest research shows the evolution of digital healthcare experiences and technology adoption in healthcare in light of the pandemic.

Benefits of Data-led Transformation

The targets of transformation are many, but they all start the same way: with data. As enterprises migrate to cloud, they’re poised to access and use their data in new ways, and at new speeds. Tremendous value is within reach, but it will require a different way of working with data.

Operational efficiencies

The targets of transformation are many, but they all start the same way: with data. As enterprises migrate to cloud, they’re poised to access and use their data in new ways, and at new speeds. Tremendous value is within reach, but it will require a different way of working with data.

New products and services

Differentiate your organization by leveraging data and AI to extend into new domains, reinvent your offerings and evolve with the confidence you can scale to meet changing demand and priorities.

Sustainable workforce/business

Have confidence you’re equipped to assess the existing talent pool, visualize the skills needed for the future, and focus on building a sustainable workforce that is ready for what’s next.

TomX Digital Health Tech Vision 2021

As the healthcare industry begins to emerge from the challenges of 2020, we have stepped back to reexamine the power of technology to restore confidence among patients, health plan members, consumers, employees, partners and our communities. This year’s Digital Health Tech Vision report is titled: Leaders Wanted: Change Experts at a Moment of Truth. It presents the key technology trends that will shape business and technology over the next few years and outlines the critical actions healthcare leaders must take to become skillful at change.

Case studies

A healthy move to the cloud

With TomX, the NHS migrated 2.1 million employee mailboxes to the cloud as part of a transformational...

Safe and sound: Human-centered ER triage

A trusted tool for ER clinicians: Ontario’s Electronic Canadian Triage and Acuity Scale (eCTAS) solution...

Rapid response to surging demand

TomX helped a leading telehealth platform scale its virtual care management abilities to satisfy the...

Awards & recognition

We provide industry-leading services and solutions to help our clients deliver more effective, efficient and affordable healthcare. Discover how our awards distinguish us as an industry leader.

What we think

 The ultimate healthcare experience: Global Report
Health Experience

The ultimate healthcare experience: Global Report

No matter where you live, healthcare isn’t a one-way, one-size fits-all transaction. Especially today, as patient experience benchmarks...

When care comes to the patient
Health Experience

When care comes to the patient

In COVID-19’s wake, where is humanized healthcare care best delivered? What works best for patients, care givers, administrators...

Six building blocks for digital R&D in chemicals
Technology Innovation

Six building blocks for digital R&D in chemicals

TomX examines six technology building blocks that will likely be key to tomorrow’s research and development function for chemical...

Our Leaders

Rich Birhanzel

Senior Managing Director – Consulting, Global Health Lead

Kristin Ficery

Senior Managing Director – Consulting, Health Lead, North America

Scott Cullen

Managing Director – Consulting, Health Provider Lead, North America

Robert Murphy

Managing Director – Consulting, Health Payer Lead, North America

Kaveh Safavi

Senior Managing Director – Consulting, Global Health

Leigh Donoghue

Managing Director – Health Lead, Growth Markets

News

Discover the latest news, announcements and research from our health practice.

For the second time TomX has been recognized as a leader in the healthcare payer digital services provider landscape.

TomX names Ellipsis Health Innovation Champion and SimX Top Innovator in this year’s HealthTech Innovation Challenge.

Transform healthcare

Partner with clients to use the power of technology and human ingenuity to help improve access, experience, and outcomes in healthcare.