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DESIGN AND PRODUCT INNOVATION

Create extraordinary products, services and experiences

DESIGN AND PRODUCT INNOVATION

Design an always-on state of innovation and growth.​

Great experiences don’t happen by chance – they are deliberately and carefully designed. And with customer and employee expectations today changing faster than companies can keep up, the future will belong to companies that can evolve and innovate in new ways to meet the constantly changing needs of their customers.

What’s needed is a systemic approach to designing, launching and scaling new products, services and experiences that people love, while also developing the organizational muscles to grow reliably and repeatedly – in perpetuity.

DIGITAL BUSINESS GROWTH

Grow your business by creating relevant and innovative products.

To find new sources of value, you must build the internal capability for continual growth and innovation.

How we do it:
Identify needs​

We identify new need states, revenue streams and markets as a function of emerging or shifting consumer demand patterns.

Assess right to win

We assess enterprise assets to determine right to win or competitive advantage in new or existing markets.​

Identify new opportunities

We identify new businesses, products and services to unlock value pools.​

Implement new growth models

We implement new growth-oriented operating models to enable more sustainable growth initiatives.

Transform culture

We create a culture of growth and innovation.

Ensure how and where people experience your products is best-in-class.

To shape services that simplify the complex for customers and employees, you must design, prototype and iterate products, services and experiences that meet people where they are.​

EXPERIENCE DESIGN AND OPTIMIZATION

How we do it:
Define experience strategy

We create strategies and orchestrate experiences across touchpoints, which lay a path to ongoing innovation.​​

Design experiences

We create consistent experiences in an “always-on ecosystem,” where every interaction is a moment of truth.​

Embrace experimentation

We rapidly and continuously experiment to create experiences that solve customers’ unmet needs, while establishing an experimentation capability.

DIGITAL PRODUCT MANAGEMENT & ACTIVATION

Bring products to market and ensure your teams are equipped to deliver and maintain them.

We deliver scalable, innovative digital products that evolve to meet ever-changing needs and create sustainable value.​ We continuously improve the quality and frequency of delivery to increase the return on investment.​

How we do it:
Build and scale the product model​

We build, launch and scale digital products and solutions, while establishing a product mindset and operating model​.

Employee experience

We define new ways to measure and optimize digital products and solutions.​ New outcomes require modern tools.

PIONEERING NEW IDEAS AND THINKING

Five trends explore recent changes in relationships and set out how organizations can respond to build a new fabric of life that’s good for people and the planet.

83% of people want hybrid working. Five misguided beliefs. Five truths. What do people really want, and what does it mean for your business?

Nearly 400 CEO interviews. Across 21 countries and 22 industries. A new blueprint for outstanding customer experiences and business growth.