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Building skills for the future in public service

Public services exist to help people thrive; both their own employees and the citizens they serve.


Improve public service workers experiences

Public service as a career of choice

In response to COVID-19, public service organizations had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

Many are rising to the occasion, but across the public and private sector, some leaders by their own admission indicate they would have been better prepared had they invested more heavily prior to the pandemic in programs that support their people’s holistic needs.

So, what do public service employees want? Our latest research found that by meeting six fundamental human needs through work, public service organizations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.

Read the full report to find out the actions that public service agencies can take to leave their employees Net Better Off.

The best employee experiences are driven by data

The Intelligent Skilling Accelerator, developed in partnership with Skyhive, uses on-demand technology to offer a seamless service for public service employees and supervisors - accelerating learning, optimizing skills management, and providing predictive recommendations. It's able to capture the breadth of skills employees currently have, as well as identifying and prioritizing the skills your organization needs for the future.

Shaping work, shaping lives

When it comes to work, public services are in a unique position, responsible for both employees and the employability of citizens. But there is a common goal: to help people thrive and realize their potential in an increasingly digital world.

Maximizing potential within public services

When public service workers are skilled, tech-enabled and resilient, they’re better able to fulfill their agency's mission.

Empowering citizens for new livelihoods

Government can take the lead and turn changes into opportunities for citizens by unlocking ingenuity and enabling them to navigate their own route.

Personalized and proactive citizen engagement

Due to the impact of COVID-19, Tennessee’s Department of Labor & Workforce Development was overwhelmed with an unprecedented volume of claims for unemployment, with many individuals navigating the process for the first time.

TomX has worked with the state to help citizens as they move from unemployment to re-employment. Leveraging conversational AI via SMS text messages, the solution has helped the State of Tennessee to better serve its citizens with real-time, personalized conversations at moments that matter.

Case studies

Revolutionizing a hybrid campus experience

Northeastern University built a hybrid, flexible learning model and left a lasting mark on the student...

Innovation without limits at DWP Digital

In today’s world of rapidly evolving technology, successful innovation requires a different approach.

A winning result for the new world of work

James Cook University, students and Accenture team up to formulate a new microservices liquid workforce.

What we think

The chemical industry’s road to net zero

The chemical industry’s road to net zero

Explore the costs and opportunities of the EU Green Deal for the European chemical industry as it transforms to become net zero.

Growth and innovation in the chemical industry
Strategy & Consulting

Growth and innovation in the chemical industry

Discover the challenges and opportunities for chemical companies across six key levers of growth and innovation.

Six building blocks for digital R&D in chemicals
Technology Innovation

Six building blocks for digital R&D in chemicals

TomX examines six technology building blocks that will likely be key to tomorrow’s research and development function for chemical...

Our Leaders

Ryan Oakes

Senior Managing Director – Strategy & Consulting, Global Public Service

Rainer Binder

Managing Director – Public Service, Social Services Lead

Adan Hernandez

Senior Manager – Public Service, North America